MARSH AMPLIFICATION POLICIES
Payment Options
US and International Customers: We accept PayPal, Money Orders or Cashier’s Checks. We only accept credit cards through your Paypal account. NO personal checks or bank wire transfers accepted.
Sales Tax
Orders within Florida must pay applicable sales tax unless we have a signed Florida Certificate of Resale on file before the sale.
International Customs
Please be advised that all international orders will be subject to appropriate customs charges as applied to the actual value of the product(s) purchased. Without exceptions, seller will not alter in any way the actual value of products sold for the purpose of avoiding appropriate customs charges.
Order Cancellations
Any order that is cancelled within 24 hours after placing the order will be refunded the full amount of the sale without penalty. After 24 hours, any order that is cancelled for any reason will be refunded the full amount of the sale minus a 5 percent restocking fee.
Returns
Direct Sales: Please review your shipment upon receipt. All return claims must be made within 14 days of receipt. Items must be repacked in their original packaging and returned by UPS or USPS. Shipping charges will not be refunded unless the error is a result of Marsh Amplification. If the error is a result of Marsh Amplification, a UPS call tag will be issued to the buyer to return the item(s). All items returned for refund for non-technical reasons will be subject to a 25 percent restocking fee.
Damage Claims: All claims must be made within 5 days of receipt. Items must be repacked in their original packaging and returned by UPS or USPS. Replacement items will be shipped upon receipt of original item damaged. Shipping charges will be reimbursed. If customer decides to have damaged item repaired by another amplifier service location, Marsh Amplification must be notified prior to any repairs being performed.
Replica Warranty: All replicas are under warranty for a period of two years from date received for manufacturer’s defects. Tubes are under warranty for a period of 30 days and speakers are under warranty for a period of 90 days after delivery. Customers are responsible for all shipping charges to return the amplifier for warranty repair.
Shipping
UNITED STATES: All US mainland orders are shipped by UPS ground or USPS Priority Mail. Alaska and Hawaii orders are shipped by USPS Priority Mail. UPS Next Day, Second Day or Fedex Express services are available (additional charges apply).
INTERNATIONAL: International orders for replicas and kits are shipped by Fedex or DHL International Economy due to their high value. International small parts orders are shipped by USPS Express Mail International except for Canada. Canadian small parts order can be shipped by USPS Priority Mail International. All items are insured for purchase price. If an item is returned to the US for non delivery or customs issues, shipping charges will not reimbursed to the buyer.